Amauri João de Sá Filho

Shipments monitoring for Key Customers, in order to guarantee all service goals and customers satisfaction are achieved or surpassed.Consultory in International Trade and Logistics in order to keep the standardization and success for at least 96% of the cases, working in the most high quality level.Daily performance relatory creation and remittance to Customer, Management and Service Providers.Monthly performance to Customers in order to show all results achieved and the action plans to improve the process.

Analysis of all process opened for Customer Service, Operational Department and International DHL in order to find the solution for all problems and guarantee the Customer satisfaction in the highest quality level, following SLA'S and KPI'S in order to keep service standards. Import and Export daily follow up, bringing Customer all important informations to guarantee the delivery success. Empowerment use in order to facilitate the problem's solution and finding the most suitable solution to Customer.

Consultory to customers which are seeking for information about importation, exportation and logistics. Direct contact to Broker's Team in order to inform customer about all relevante details to their process. Documents conference and indication of the correct documents in order to avoid problems for the departure or for clearance. Aware from all details needed for a formal export and import, harmonized code and international customs restrictions verification.

Preparation of commercial proposals, negotiation of values, prospecting for new customers, monitoring corporate events, billing control and after sales.