Raissa Leduc

Head of Operations Europe

Optimized after-sales processes for wood floor imports to Asian market, enhancing customer satisfaction and boosting sales. Ensured export document compliance, minimizing delays, and fostering smooth communication between Asian client and Swedish factory, enhancing order accuracy and delivery efficiency. Led compliance audits in more than 70 Chinese factories, with 50% of these audits conducted in the Chinese language.

Supported SVP in client development, aiding in pricing strategy, product selection, and relationship management. Contributed to departmental design and CRM system enhancement efforts under SVP's guidance. Managed after-sales, container exports, and documents with an assistant, overseeing monthly international business trips and client negotiations.

Led strategic drawback optimization for two mines, resulting in a consistent zero import tax benefit that generated an annual value of approximately 2 million reais. Assisted logistics including invoicing, vessel bookings, and inventory control for mine and port warehouses. Conducted monthly port inspections in Brazil for quality checks and accurate invoicing. Initiated design and review of procurement and export process flows, identifying opportunities and gaps.

Financial Markets

Bachelor