Anderson Goebel

Demand shaping, Portfolio management for the Manufacturing and R&D Business sectors Act as BRM for various Business Partners and in some cases directly with Business units to help shape business demands which require IT Solutions with focus on Infrastructure delivery

Head of IT Solution Delivery team, which is spread all over European countries. Our aim is to design, build and deliver reliable IT solutions for Healthcare, Life Science and Performance Materials business We manage multidisciplinary IT projects, guarantee IT service delivery to improve end-user experience as well as reliable infrastructure services for business critical applications

Responsible for the Windows Platforms group - IT infrastructure services delivery for Pharma, Chemical & High-Tech Business critical applications. - Global Infrastructure Harmonization Program Leader. - Global IT infrastructure services provisioning. - Improvement of business continuity capabilities in remote locations

Global Infrastructure Program ideation

Responsible for the Transition Office of the Global Desktop Group Main achievements: - Release Management process redesign and implementation. - Communication Management process improvement. - Services Transition process redesign - Member of Desktop Group PMO.

Responsible for Infrastructure Services Delivery as Regional IT Administrator for Latin America Main achievements: -Global infrastructure harmonization project where Latin America was the region with the best performance and realizations. -Infrastructure services provisioning for 10 Countries in Latin America (Internet, Messaging, Network and Security) -Coordination of 3rd level specialized support for Data Center operations. - Participation on the ISO 27001 - ISO 9001 - ISO 20000 triple certification

Responsible for Support Services Delivery as Help Desk Coordinator Main achievements: - Reduction of overall resolution time on all IT support levels. - Support process redesign leading to better user satisfaction. - Coordination of successful implementations of business systems. - Contracts management involving costs, personnel resources and negotiation. - Coordination of training workshops for business consumers of IT services - Development, implementation and coordination of mass PC deployment

WAN/LAN Network Technologys TCP/IP Frame Relay Protocol ATM Networks Security