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André Hoppe

Bis 2016, Director Service & Support, YOUR SL a Salesforce Company
Berlin, Germany

Skills

Leadership
IT Operations
IT Service & Support Management
People Leadership
Helpdesk-Management
SLA
Prozessplanung nach ITIL
Projektmanagement
Prozess-Analyse
Applikations-Migration
Changemanagement
Releasemanagement
Microsoft-Systeme
RZ-Management
Einsatzbereitschaft
Flexibilität
hohe Kommunikationsbereitschaft
Fähigkeit zu begeisten und zu motivieren
help desk management and optimisation
application analysis
process analysis
application migration
change management
configuration management
release management
Salesforce
Medical Devices Industry
IT Service Management and Delivery
Business Consulting
E-Commerce
Mobile Business
Mobile Apps
Health Industry
Scrum
Service Delivery
Informationstechnologie

Timeline

Professional experience for André Hoppe

  • 1 year and 8 months, Nov 2020 - Jun 2022

    Key Account Manager

    OSF Digital

  • 1 year and 2 months, Aug 2019 - Sep 2020

    Senior Functional Consultant

    salesforce.com Germany GmbH
  • 2 years and 6 months, Mar 2017 - Aug 2019

    Senior Principal Customer Success Manager

    salesforce.com

  • 8 months, Jul 2016 - Feb 2017

    Senior Manager Advisory Services

    salesforce.com Germany GmbH
  • 1 year and 9 months, Oct 2014 - Jun 2016

    Director Service & Support

    YOUR SL a Salesforce Company

    IT Services (2nd & 3rd Level Support, Operations) Customer Services (non-technical)

  • 1 year and 4 months, Jun 2013 - Sep 2014

    Bereichsleiter IT Service Desk

    Sergeant IT GMBH (McFIT Group)

  • 2 years and 6 months, Dec 2010 - May 2013

    Head of IT Operations & Support

    txtr

  • 2009 - 2010

    Globetrotter

    World Inc.

  • 2007 - 2009

    Manager IT Service

    Coloplast GmbH

    - Personalverantwortung - Budgetverantwortung - Optimierung der Performance, Qualität und Kundenzufriedenheit - Messung und Verhandlung der SLA zwischen den Unternehmen und verschiedenen in- und externen Partnern - Leitung von bzw. Mitarbeit bei verschiedenen, oft internationalen Projekten

  • 2005 - 2007

    Service Coordinator

    Coloplast GmbH
  • 2003 - 2005

    System Engineer Infrastructure

    Coloplast GmbH

    Applicatoin Maintenance, Application Migration and Integration, Interfaces - Technologies: Citrix, Lotus Notes / Domino, UHD-Tools, Cognos, CRM, Enterprise One (ERP), VMWare, diverser Buchhaltungstools, Microsoft Betriebssysteme

  • 2002 - 2003

    System Administrator - Teamleader

    Biodata Systems GmbH

  • 2001 - 2002

    System Administrator

    Biodata Information Technology AG

Educational background for André Hoppe

  • 1999 - 2000

    Technischer Umweltschutz

    Universität Paderborn / Hochschule Höxter

Languages

  • German

    First language

  • English

    Fluent

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