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André Hoppe

Bis 2016, Director Service & Support, YOUR SL a Salesforce Company
Berlin, Germany

Skills

Timeline

Professional experience for André Hoppe

  • 1 year and 8 months, Nov 2020 - Jun 2022

    Key Account Manager

    OSF Digital

  • 1 year and 2 months, Aug 2019 - Sep 2020

    Senior Functional Consultant

    salesforce.com Germany GmbH
  • 2 years and 6 months, Mar 2017 - Aug 2019

    Senior Principal Customer Success Manager

    salesforce.com

  • 8 months, Jul 2016 - Feb 2017

    Senior Manager Advisory Services

    salesforce.com Germany GmbH
  • 1 year and 9 months, Oct 2014 - Jun 2016

    Director Service & Support

    YOUR SL a Salesforce Company

    IT Services (2nd & 3rd Level Support, Operations) Customer Services (non-technical)

  • 1 year and 4 months, Jun 2013 - Sep 2014

    Bereichsleiter IT Service Desk

    Sergeant IT GMBH (McFIT Group)

  • 2 years and 6 months, Dec 2010 - May 2013

    Head of IT Operations & Support

    txtr

  • 2009 - 2010

    Globetrotter

    World Inc.

  • 2007 - 2009

    Manager IT Service

    Coloplast GmbH

    - Personalverantwortung - Budgetverantwortung - Optimierung der Performance, Qualität und Kundenzufriedenheit - Messung und Verhandlung der SLA zwischen den Unternehmen und verschiedenen in- und externen Partnern - Leitung von bzw. Mitarbeit bei verschiedenen, oft internationalen Projekten

  • 2005 - 2007

    Service Coordinator

    Coloplast GmbH
  • 2003 - 2005

    System Engineer Infrastructure

    Coloplast GmbH

    Applicatoin Maintenance, Application Migration and Integration, Interfaces - Technologies: Citrix, Lotus Notes / Domino, UHD-Tools, Cognos, CRM, Enterprise One (ERP), VMWare, diverser Buchhaltungstools, Microsoft Betriebssysteme

  • 2002 - 2003

    System Administrator - Teamleader

    Biodata Systems GmbH

  • 2001 - 2002

    System Administrator

    Biodata Information Technology AG

Educational background for André Hoppe

  • 1999 - 2000

    Technischer Umweltschutz

    Universität Paderborn / Hochschule Höxter

Languages

  • German

    First language

  • English

    Fluent

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