Graeme Fyffe

Key senior position supporting & developing EMEA distribution & retail partner networks Tasks included : • Driving sales via revenue growth from new & existing channels. • Managing EMEA Pricing strategy. • Managing inventory. • Driving Promotional Calendar. • Creating product mix & merch solutions • Providing management reporting • Strategic sales action plans. • Go-To-Market Plans. • Driving Demand Forecasting process. • Event Planning and Execution for events such as IFA, MWC, etc.

A key sales operations management position that made full use of my skills in the leadership of all sales support, back office, logistics, distributor support and service delivery management solutions. Tasks included : • Sales Projections • Logistical solutions • Inventory management • Cost & Stock analysis • Management Reporting • Product launch support • Process improvements • Promotional activities • Event planning & execution

Promoted into this pivotal customer support management role delivering support to carriers, resellers, enterprise & SME clients, using expertise across data and voice products, overseeing key account sales support for German, BeNeLux, UK & Irish markets to ensure satisfaction across all stages of pre and post sales. Tasks included : • Contract negotiation • Customer on-boarding • Orders • Service delivery • Deployment • SLAs • Accounts receivable • Dispute management • Management reporting

Managed relationships with UK and Irish carrier and reseller customers. Liaised with contacts at Cable & Wireless, Vodafone, Thus Telecom and others, resolving issues and providing key support for entire customer relationship lifecycle, from pre-sales to post-sales phases. Trained resellers on company products, procedures and systems.

Developed reseller base and handled relationships, serving as Customer Support Manager’s Deputy. Brought new customers on board and managed pre- and post-sales support. Ensured SLA standards were met. Provided training to resellers. Played a key role in improving volume of traffic. Controlled switch to implement toll-free and local rate numbers. Quickly resolved faults, taking 24-hour call to promptly address issues.

Economics, English, Geography, History, Modern Studies plus 8 'O' Grades