Mohsin Memon

End User support, Service desk

My responsibilities as an EDL was to run development and maintenance projects within targeted P&L , Quality and COD Levers. Front-end clients, communicate timely updates (monthly and quarterly) on a variety of active projects, CSAT. Achieved the goals for technology modernization, cloud assessment, and digital transformation. I have led the multi tower engagement across Application, Infrastructure, Service desk and BPO with over 230 FTE's globally

Team Manager and Media buyer for US markets. Accountable for media planning and media buying, sales in online advertising and media process. Domain expert for internet marketing, online ad management including CPC, CPA, CPM. Accountable for ROI across media campaigns with a spend limit of $50K per day. Establish connect and rapport with campaign managers across media houses and negotiate best deals for internal and external customers.

Technical expert and resolution specialist for XPS range of gaming machines from DELL. Trained on IT Hardware components, assembling, troubleshooting and fixing. Identify unknown issue resolution and handle premium warranty support customers. Process and technical trainer for solution support team members. Manage critical service SLA and identify opportunities for continual service improvements and CSAT.

Credit card collection and training specialist for UK and US based customers, inbound and outbound collections for HSBC credit cards. Email and phone Support included all levels of delinquency until charge off. Expertise and certification on various internal banking products.