Andrea Bianchi

Ganzheitliche operative Leitung einer Wohnimmobilie mit 832 Einheiten. Volle Verantwortung für Prozesseffizienz und kontinuierliche Verbesserung. Führung von Teams (Instandhaltung, Verwaltung, Service) mit bis zu 17 direkten Mitarbeitern und 13 externen Partnern. Steuerung von Budget und Kostenkontrolle, inkl. Investitionsplanung von 1,2 Mio. €. Regelmäßiges KPI-Reporting an die Eigentümer mit Fokus auf Leistung und Wachstum.

Supported day-to-day operational management of an 832-unit residential complex, contributing to maintaining high occupancy rates. Directly supervised a team of 7 (front desk and maintenance) and coordinated 10 external vendors. Served as the primary point of contact for tenant communications, developing response strategies that enhanced customer satisfaction levels. Managed financial reporting and supported budgeting activities. Handled scheduling and shift planning for the entire operations team. Led the

Brought in as an experienced professional during a critical post-opening phase (asset launched in June 2022), addressing an unestablished front desk organizational structure. Completely reorganized front desk operations, resolving operational bottlenecks inherited from the startup phase. Led the migration from the legacy PMS (lacking guest experience and revenue focus) to Mews PMS, aligning systems with guest relations and revenue optimization goals. Stabilized day-to-day operations during a high-pressure t

Managed personalized, bespoke guest requests, maintaining brand service standards. Organized special events and curated experiences for milestone occasions and celebrations. Built partnerships with local vendors, securing priority access to exclusive experiences.

Welcomed guests and managed check-in/check-out procedures, prioritizing first impressions and creating a welcoming atmosphere. Managed the reservation system with a high degree of data accuracy. Resolved complaints and guest inquiries using a quick, solution-oriented approach. Independently managed night shifts, ensuring guest safety and completing required administrative tasks.

Managed check-ins and VIP guest hosting services, directly driving rebooking rates. Collaborated cross-departmentally to swiftly resolve guest requests, elevating satisfaction scores. Organized themed events and experiences to enrich the overall guest stay.

Managed personalized, bespoke guest requests, maintaining brand service standards. Organized special events and curated experiences for milestone occasions and celebrations. Built partnerships with local vendors, securing priority access to exclusive experiences.

Managed front desk operations during the pre-opening and opening phases of a new 5-star hotel, ensuring seamless operational continuity in a high-pressure environment. Supported check-in/check-out and reservation management during the launch phase, helping establish initial service standards.

Managed personalized, bespoke guest requests, maintaining brand service standards. Organized special events and curated experiences for milestone occasions and celebrations. Built partnerships with local vendors, securing priority access to exclusive experiences.

Managed front desk operations and reservations for a family-run property, providing direct support to ownership. Coordinated interdepartmental operations to ensure seamless service continuity during peak season.

Supervised front office operations at a 5-star relais, leading interdepartmental coordination to deliver service excellence. Overseed the end-to-end guest journey for VIP clients, from reservation to departure. Utilized Opera PMS at an advanced level to optimize daily operations and reporting.

Managed and oversaw the estate’s luxury rental program (apartments and country houses). Handled reservations and provided guest information regarding both on-site and off-site activities. Delivered end-to-end guest assistance, from arrival to departure.