Andrea Eoli

- Develop key sales support systems/processes required to achieve revenue objectives - Identify workforce optimisation possibilities and steer the sales team accordingly - Analyze data and trends, and make informed recommendations to support management’s decision making - Identify reporting issues, gaps in processes, and drive timely resolution - Simplify and automatise processes - Software integration and data interoperability (CTI and WFO/WFM)

Team size: 16 employees • People mgmt: Performance talks, coaching and development • Project mgmt: Italian Switzerland, Social Media • Decision-making: Steering (resources planning), hiring (interviews), disciplinary actions and contract terminations • Administrative tasks: responsible for daily KPIs, addressing rising market issues to the specific departments, supporting the Operations Manager, periodic analysis and reporting (MS Excel) • Stakeholder mgmt: Service providers and internal departments

Periodic review of the financial statements with Top Management

Molecular Biology, Genetic Engineering. Industrial biotech production of molecules and products. Molecular therapies, biologics and gene therapy. Statistics for R&D. Basic programming with Python and Unix.