Andreea Sandu

-Lead a team of Cloud Technical Services Specialists supporting over 250 enterprise customers across SaaS financial automation solutions.

-Managed executive-level customer escalations for strategic enterprise accounts, serving as the primary point of contact for critical customer situations. -Built trusted relationships with customer stakeholders and internal leadership teams to drive successful outcomes. -Coordinated cross-functional teams across Support, Product, Consulting, and Engineering to execute recovery and resolution plans. -Translated complex technical issues into business-focused communication for executive audiences.

-Delivered expert support for SAP FI/CO and cloud financial solutions for global enterprise customers. -Identified process and system improvement opportunities that enhanced customer experience and operational efficiency. -Partnered with customer teams to resolve complex business and technical challenges. -Served as a trusted advisor for product functionality, best practices, and process optimization

Procurement and financial operations experience including end-to-end procurement processes, supplier management, SAP procurement systems, and stakeholder engagement.

Economical Engineering