Andrés Rösner

Projektmanagement

• Procter & Gamble account • Validation of SAP Security Roles, Standards, Policies and Processes • SAP Access Approvals, Periodic Reviews and Revisions, Clean-Ups to accommodate the changing needs of the business • Management and Coordination of HP Service Management security access • SAP Conflicts Controls Officer • Change Management

• Procter & Gamble account • Management of tools transitioning from project teams to HP Service Management in the Application Lifecycle Management (ALM) area • Creation, Implementation and Roll-Out of new transition to support process within new SAP Solution Manager (SOLMAN) area for tools such as ChaRM and JSS Redwood. • Managing tools transitioning towards agreed deliverables and timelines

• Procter & Gamble account • International team environment, virtual and face-to-face • Delivering smooth transition from project teams to HP Service Management • Change Management: Creating, completing and submitting change records following the change management process • Knowledge Transition Management from project teams to HP Service Management • Continuous Service Improvements

• ITIL Manager • Alcatel-Lucent account • Change Management, Configuration Management, Project Management • Incident Management, Continuous Service Improvements (CSI)

Wichtigste Tätigkeiten: Bestell- und Lieferdatenanalyse Interne „SAP"-Benutzeranalyse Design und Implementierung einer „MS Access" Datenbank für die Projektplanung Kunden- und Fachberichte/-präsentationen erstellen und vortragen

Fahrdienste fuer Rollstuhlfahrer, Essen auf Raedern

Managing for competitive advantage, Business strategy, Marketing strategy

Marketing, Corporate Strategy, Operational Research

Datenbanksysteme, Geschäftsprozessoptimierung, Projektmanagement