Andrii Siaskyi

Analyzing written and verbal interactions between agents and customers Providing effective, accurate and constructive feedback to agents and create action plans to ensure continuous improvement Analyzing multi-country PPC campaigns and suggest improvements in quality criteria; Identifying knowledge gaps and developing product knowledge; Delivering trainings to new team members Coaching

SEM strategy development. Setting goals + identifying KPIs AdWords account management + performance tracking Conversion rate optimization. eCommerce up- / cross-selling. Identifying long tail products to adjust an inventory. Video ads. Search + Display + In-Stream. Shopping set up & optimization. Offering solutions according to business goals and specific market conditions Improving customer relationships, managing accounts, growing strategic relations