Aneesha Rajan

Analysed user behaviour on the MyBODAS community platform using Google Analytics to find content and navigation gaps Turned user feedback and interviews into UX improvements, validated on staging Built Jira Service Management workflows for support tickets Migrated BODAS Connect documentation to Markdown/Git (WriterSide) Used AI tools to speed up content creation Worked with product owners and developers in agile sprints

Wrote user guides, release notes and help content for 3E Generate and 3E Notify, which are SaaS compliance products Authored online help in RoboHelp and maintained knowledge content in Confluence Created screenshots and short tutorial videos with Snagit and Camtasia Worked with developers and QA in agile sprints, including stand-ups and reviews, to keep documentation aligned with releases

Wrote user guides, release notes and help content for 3E Generate and 3E Notify, which are SaaS compliance products Authored online help in RoboHelp and maintained knowledge content in Confluence Created screenshots and short tutorial videos with Snagit and Camtasia Worked with developers and QA in agile sprints, including stand-ups and reviews, to keep documentation aligned with releases

Worked as the sole technical writer, covering user manuals, guides and release documentation for push-to-talk (PTT/PoC) products Documented Android and iOS apps and wrote help content for end users Worked with developers and QA to keep documentation accurate for each release Maintained documentation for several products, including updates for new versions

Updated 70+ product documents for the COSEC access control and time-attendance product range Wrote and maintained user manuals and guides in Adobe FrameMaker Managed document versions in SVN Worked with developers and QA to keep documentation accurate for each release