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Angel Lackert

Bis 2025, Customer Success Manager, dealerdesk GmbH
Hamburg, Germany

Skills

Business Development
Qualitätsmanagement
Beratung
Kundenbetreuung
Kundenzufriedenheit
Qualitätsplanung
Kundenservice
Controlling
Buchhaltung
Qualitätskontrolle
Kundenbindung
Büroorganisation
Beschwerdemanagement
Case Management
CRM-Systeme
Call Center Kundenbeziehungsmanagement
Autohaus
Administration
Teamfähigkeit
Zuverlässigkeit
Kommunikationsfähigkeit
Kundenorientierung
Genauigkeit
Call Center
Management
Büroprozesse gestalten
Arbeitsvorgänge organisieren
Bearbeitung von Aufträgen
Protokollführung
Projektplanung
Online meeting
Kundenbesuche
Büro- und Verwaltungsarbeiten
Outlook
Microsoft Excel
Microsoft Word
Datenerfassung
MS Office

Timeline

Professional experience for Angel Lackert

  • 11 months, Aug 2024 - Jun 2025

    Customer Success Manager

    dealerdesk GmbH

  • 1 year and 10 months, Nov 2022 - Aug 2024

    Qualitätsmanager

    dealerdesk GmbH

    Beschwerdemanagement / Fehleranalyse/ Feedback Gespräche/ Kundengespräche.

  • 6 years and 2 months, Sep 2016 - Oct 2022

    Customer Care Agent

    dealerdesk GmbH

Languages

  • German

    First language

  • Italian

    Intermediate

  • English

    Basic

  • French

    Basic

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