Angela Alzate Richter

Researched, analyzed and registered Data Science Use Cases in different branches of Industry. Deliverable: excel document with all relevant information for each case according to the criteria of classification. Market Research.

Led the setting up and management of the IT department. Managed and supported IT and telecommunication projects. Worked on technical solutions to solve problems that impact the business Improved the IT solutions, architecture and infrastructure to ensure the best quality of service

Acted as primary business interface between the commercial department and the IT developers. Elicited customer business needs and translated them into effective briefs. Worked closely with project teams to manage the development and implementation of system enhancements and solutions. Monitored the development, tested and operated the new systems. Supported the technical operation of Orbitel MVNO (Vodafone Spain). Analyzed MVNO indicators (KPIs) and reports.

Ensured the effective exchange of information between colleagues in different departments Prepared and delivered technical reports and presentations as required Registered, updated, validated and analyzed information in databases Participated in resolving day-to-day technology needs of the business unit, dissecting problems and suggesting solutions

Ensured network infrastructure capacity to handle projected customer requirements. Made the product definition and configuration according to the business requirements. Took part in the NGN integration project and the network’s contingency plan project

Provided technical support to the technicians to resolve network crashes Partially developed and updated Access database information Monitored network and services by performing alarms correlation to restore service Oversaw network interventions and handled technical complaints received from clients

Telecommunication