Angestellt, Lead Product Manager, EFADA Technology
Abschluss: Master, Arab Academy for Science and Technology and Maritime Transport
Professional experience for Ahmed Allama
Current 9 years and 3 months, since Apr 2014
Lead Product Manager
Built and led a team of 10 members responsible for providing IT products for major mobile operators in Egypt like Vodafone and Etisalat. Managed all product life cycle activities: ideation, requirements gathering & scoping, research& usability engineering, prototyping, development, testing, deployment, maintenance & technical support. Successfully led the product development activities for a set of products for network operation & monitoring for Vodafone.
7 years and 1 month, Mar 2007 - Mar 2014
IT Senior Manager-Revenue Management
Built and led a team of 18 members responsible for product development in many areas in revenue management like billing, customer care, charging, payments, collection, service fulfillment. Successfully led the development of innovative & dynamic product portfolio for Etisalat service offerings which allowed Etisalat to have product leadership and the upper hand in Egypt. Achieved the lowest customer’s churn rate in the market, the highest EBITDA, and the best customer experience.
2 years and 3 months, Dec 2004 - Feb 2007
Team Leader -Billing
Wataniya Telecom Algerie /Ooredoo
Requirement gathering, business analysis, and solution design in the area of Customer Care, Billing, and payments. Set-up and Implementation of new products & services on the billing system. Minimized the time for bill generation to be 70% less. Minimized the customer complains of bill accuracy to be 90% less. Built creative solutions that helped Wataniya to have a big market share in the Algerian telecom market.
4 years and 8 months, Apr 2000 - Nov 2004
Senior Business Analyst - Customer Care & BillingVodafone GmbH
Requirement gathering, business analysis, and solution design in the area of Customer Care, Billing, and payments. Set-up and Implementation of new products & services on the billing system. Built creative solutions for Vodafone products and services that positioned Vodafone as the market leader in the Egyptian telecom industry. Built a strong repetition for Vodafone bill accuracy.
1 year and 8 months, Jul 1998 - Feb 2000
Leading the development team to build a Hospital Management Information System using Oracle development suite Leading the development team to build a Hotel Management Information System using Oracle development suite
Educational background for Ahmed Allama
3 years and 2 months, Feb 2011 - Mar 2014
Arab Academy for Science and Technology and Maritime Transport
2 years and 1 month, May 1998 - May 2000
University of Louisville - USA