Angela Werner

Business consultant with focus in Customer Care & Billing System - AMDOCS. Responsible for support in production environment for Customer Service Management – CSM. Present duties include troubleshooting, documentation and optimizations (with change request specifications and enhancements) of Customer Service Management – CSM module. Strong involvement in projects, supporting requirement definitions and solution design.

Business consultant with focus in Billing System (PNI – Prism New Initiative). Responsible for support in production environment for Billing System and Accounts Receivables. Duties included bill cycle runs, jobs monitoring, aborts investigation and fix, optimizations and troubleshooting. Responsible for bank payments, direct debit and credit card process. Participation in several projects as billing specialist.

System consultant with focus in Customer Care & Billing System - AMDOCS and CRM. Responsible for customizations, release tests, training, process flow, optimizations and request specifications of the modules of Customer Care, Collection and Number Management (Amdocs). Lead CSM and Collection, managing a team of five components. Participation in the lead of CRM Project (Vantive), including Call Center, Engineering, Marketing and Sales departments.

System Consultant for R/3-SAP System. • Implementation of the R/3-SAP system, Production Planning (PP) Module. • Consultant responsible for the implantation of the production module in the project Bebidas FRUKI (March-August 1999). Activities: processes mapping, customization, implantation and training of the key-users. • Consultant for activities of pre-sell and presentations of the functionalities of the system R/3-SAP for educational institutions.

Management and survey of the distribution process in the industrial division. Control of the logistic net. Mapping and description of the distribution processes of the enterprise, with a quantitative and qualitative analysis of the problems emerging from the logistical process. Financial management: credit control, payment conditions and accounts receivable (using R/3-SAP system, module CO-FI). Contact and training activities with R/3-SAP Siemens Nixdorf consultants, in R/3 customization and functionaliti