Ankit Yadav

Managed end-to-end transportation operations, overseeing load creation, dispatch planning, shipment tracking, delivery execution, and load closure to ensure seamless freight movement. Coordinated driver, truck, and trailer assignments, optimizing route schedules, equipment utilization, and appointment management to support on-time pickups and deliveries.

Provided end-to-end learner support for international students across US, UK, Ireland, and Germany for technical domains including Data Science, Cybersecurity, and Web Development. Conducted structured onboarding sessions via Zoom and Google Meet, explaining LMS navigation, course structure, assignments, and learning pathways. Managed 40´-50 emails and 20-30 calls daily using Zoho Desk and CallHippo while ensuring timely resolution across multiple global time zones

Delivered chat and email-based customer support for Sony India products including TVs, PlayStation, headphones, sound systems, and cameras. Resolved 4050 daily email tickets and multiple chat interactions using Talisma CRM and Sony knowledge base for accurate troubleshooting guidance. Managed customer escalations and service requests while ensuring policy adherence and clear communication for issue resolution.