Anna Dmitrieva

• Kommunikation mit Hotels • Prüfung von Buchungsstatus, Ticketnummern und Reisedokumenten • Schnelle Entwicklung von Alternativlösungen bei Störungen • Pflege von Buchungs- und Abrechnungsdaten im System • Rechnungs- und Gutschriftsreststellung

Launched an advertising Campaign on a Facebook, developed a strategy, created content, initiated A/B testing, analyzed KPI. As a result: 3 new clients were achieved in 1 month with a budget 55 euro, CPC was less than 1 euro

Managing a new cosmetologist's Instagram account. - Reached 300 new subscribers and 5 new clients within 1 month, achieved through content planning and visual design, analyzing results, and increasing client trust and awareness of the cosmetologist's experience and services.

- Supported bank's teams in arranging business trips, meetings, events, including the bank's annual assembly abroad with up to 100 participants - To reduce costs, negotiated with vendors to obtain attractive offers, fulfilled administrative tasks, improved efficiency of event management by implementing a planning methodology

- Presentation of hotel facilities and negotiations with clients, while promoting the sale of additional services, resulting in up to 6 events per month with budget around 5000 Euro each and more than 500 participants

- Coordinating a team of 2 sales agents in the organization of children's group trips to Bulgarian vacation camps with up to 700 tourists per year - Provided full customer support: counseling, problem solving, payment control

Internship in a travel agency. Handling of calls and requests from clients, allocation it to destination managers. Collection of required documents for visa support, inspection and issuance of travel documents.