Anne Harpon

I am responsible for organizing, coordinating, and optimizing the company's physical and information flows—including products, materials, and transport. My goal is to ensure operational efficiency, high-quality customer service, and cost reduction. Key Responsibilities: Logistics Coordination: Supervise and coordinate all internal and external transport activities. Partner Management: Negotiate and manage relationships with carriers, freight forwarders, and logistics providers. Process Optimization: Streaml

As an Activity Pilot: ensure of the campaign health. Monitoring real-time KPIs and service levels, producton lines and turning and performance.Management of YubiKey/FIDO2 authentication protocols. In a high-stakes CRM environment, "Zero Trust" framework, protecting client data and phishing-resistant MFA solutions. KPI Management (AHT, CSAT, SLAs), Resource Allocation, and Performance Analysis. Security Leadership: YubiKey Deployment, Identity & Access Management (IAM), and Site Compliance. Team Empowerment

• Create an environment oriented to trust and cohesive team effort • Set clear team goals an develop strategy for the team to reach it • Delegate tasks and set deadlines for results • Manage the flow of day-to-day operations • Monitor team performance and report on metrics • Motivate and inspire team members • Discover training needs and provide coaching • Recognize high performance and reward accomplishments • Encourage creativity , risk-taking and improvement ideas

• Handled inbound calls from members and prospects, analyzing needs to provide tailored insurance solutions. Identified customer requirements and assessed insurable risks to propose and sell appropriate insurance products. Converted digital leads by contacting prospects who requested quotes online. Managed back-office operations, including document verification and proactive follow-up for file completion. Maintained client portfolios while consistently meeting individual qualitative and quantitative KPIs. C

•Assisted the Chef de Partie or Sous Chef in the daily operation and duties. •Keep work area at all times in hygienic conditions •Prepare the daily mis-en-place and food production in different sections of the main kitchen and restaurant. •Follow the instructions and recommendations from the immediate superiors to complete the daily tasks •Ensure the standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques •Coordinate and

• Fast Track to Successful People Management and Team Leadership • Effective Management and Leadership Styles • Stepping Up to Senior Management • Motivating Your Team • Time Management for Managers • Performance Management • Coaching for Leadership