Dilyana Decheva

designing a network and a process to meet customer requests developing short and long-term delivery strategies to mitigate seasonality and operations constraints planning capacity for weekly, monthly and seasonal deliveries monitoring the demand and ensuring product coverage(supply) to work towards on-time-and-in-full customer deliveries on-boarding and implementation of new accounts coordinating & cross-functionality with key customers and partners

part-time student job

a small self-entrepreneurial business project, in which I was handling the procurement, pricing, shipment and handling of kids' clothes on the UK online market.

consulting the clients (Sony Musics, Links of London, Sports Direct and etc.) with the best online marketplace practices analyzing business performance and preparing strategies for improvement managing the day-to-day business processes handling e-commerce sites from build to implementation and beyond organizing weekly/monthly client meetings to provide support preparing reports on a monthly and weekly basis

Undertaking initial diagnostics of the incident,using tools available and resolving as many as possible on initial contract Accurately recording and classifying all incoming incidents with the appropriate priority,category and incident summary details Proactive flagging incidents where no knowledge solution was found Meeting or exceeding the level of Service when responding to all incoming incidents

- participated in Work and Travel CIEE-sponsored summer programs to self-finance higher education - gained retail and hospitality customer service experience in a variety of client-facing management role

Strategic management Logistics Project Management Process Management Warehousing

Operations Marketing Finance & Banking Macro and Microeconomics