Annette Hamann

• Delivering sales and service productivity projects to our market organizations after SAP roll-ins incl. internal and customer facing improvements • Improve process and drive digitalization • Leading, driving and coordinating cross business unit alignments to deliver continuous improvement projects by leveraging Robotic Process Automation, Process Mining and Data Analytics

• Achievement of an end-2-end process understanding by realigning employee training • Support of the change process through targeted communication • Project Manager for several business and IT-related projects

• Minimizing parallel projects by introducing a project prioritization process with a focus on key initiatives, taking into account strategic priorities, economic impact and available resources • Led several internal projects, e.g. Optimization of the call center process by introducing "Click to Dial" • Led and coached a team of 5 PMO coordinators to actively support the global roll-outs

• Managed and developed a team of 20 consultants in the area of portal, mobility and knowledge management • Creation of innovative services offerings for digital projects • Program & Quality Manager responsible for the successful delivery of international projects • Project manager coach and mentor for other teams • Change Driver

• Design and implement of SAP Enterprise Portals (6.0 / 5.0) • Implement of an individual collaboration platform.