Anton Bursin

• Developed and implemented business-process and internal audits strategy • Approved the budget of $53,000 for the BPMS implementation project • Hired 3 business-process specialists • Implemented the internal audits process and CAPA approach according to ISO 9001 and ISO 19011 • Leaded process design in IDEF0 and BPMN 2.0 notations as a part of BPMS implementation project • Developed and implemented internal training course for key personnel about requirements of ISO 9001, IDEF0 and BPMN 2.0 standards

• Developed QMS strategy and organized its implementation • Successfully implemented CAPA approach in the internal audits process • Organized the solution of 8 critical problems • Organized design and implementation of more than 10 processes during workshops • Implemented process standardization in Business Studio software • Implemented the process of customer satisfaction monitoring and analysis

• Successfully implemented and passed certification audit for ISO 9001:2015 requirements and National Gazprom QMS 9001-2018 requirements • Increased the number of eliminated root causes of nonconformities by 19% • Reduced the number of corrective actions that weren’t implemented by 20% • Designed ISO 14001 and ISO 45001 implementation strategy and organized its implementation with key users team • Developed Quality specialist KPIs for monthly and annual evaluation

• Implemented the process of customer satisfaction analysis • Reviewed and standardized over 30 processes, designed over 15 processes and SOPs from scratch • Conducted and participated in over 30 internal audits