Anton Petukhov

- creating content for the game expansions - creating technical documents for the new game content - writing in-game texts

- leading a team of professionals - managing game communities on social media platforms - creating monthly strategies - writing and translating English texts for social media posts - communicating with players on social media - creating media campaigns for Facebook, Instagram, Twitter - collecting players' feedback and monitoring the overall mood - collecting and analyzing weekly KPIs - writing screenplays, articles, and tutorials - working in Asana, Google Docs/Sheets, Helpshift

- provided accurate, and complete information in the Helpshift platform (>1000 cases weekly starting from the 2nd week) - handled complaints, requests, and feedback, providing solutions and alternatives within the time limits - followed communication procedures, guidelines, and policies - communicated with different departments to achieve the resolution of players' issues faster - worked on two projects - Fishdom and Homescapes - gathered and analyzed the data on the most popular support requests

Grade: 4,85/5