Anton Rogov
Skills
Timeline
Professional experience for Anton Rogov
- Current 13 years and 8 months, since Oct 2012
Head of 1'st line Technical Suppor
Sberbank
- Current 13 years and 8 months, since Oct 2012
Head of 1'st line Technical Support
Sberbank
Provide phone and remote support to customers Control and follow up customer tickets with Service Level Agreement Functional management of 1st line support Management and organization of work of support divisions Organization of interaction between various divisions of the Bank at federal level IT services management processes implementation and quality control Incident and problem management Configuration Management HPE Service Manager Professional user Experienced in Avaya CMS
- 5 years and 9 months, Feb 2007 - Oct 2012
Head of the Service Desk department
Megafon
Organization of Service Desk according to ITIL/ITSM methodology Management and control user workstation and software Operation and development IT infrastructure Lifecycle management of IT infrastructure with the MS SCCM software Implementation and operation of IT security systems Design and approval of technical specifications and other project documentation for internal automation (HP Service Manager 7, MS SCCM). Carrying out tenders for the purchasing of IT equipment and software
Educational background for Anton Rogov
- 5 years and 9 months, Sep 1991 - May 1997
Electrical and Computer Engineering
Moscow State Institute of Radio Engineering, Electronics and Automation (Technical University)
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