Apurva Jajodia

• Managed, and resolved highly technical and complex customer issues and roadblocks. • Consistently achieved record high customer satisfaction ratings by delivering quick and effective solutions. • Served as a liaison between customer and global technical teams to drive issues to closure. • Created documents and knowledge base entries to facilitate quick resolutions to frequent problems. • Provided expert sessions to global customers to have better adaptability to the product.

• Lead a team of 4 people to manage, operate, and support debit and credit card transaction processing applications. • Solved complex live issues with huge financial implications within stringent SLAs, encompassing various teams and their Subject Matter Experts (SMEs). • Reduced number of major incidents by 20% through problem management. • Redesigned the batch processing schedule to decrease the execution time by 17%.

IT Audit, IT Risk, System Analysis and design, predictive analytics

Software development, Programming in low and high level languages, database and algorithms, technical communication