Armand Dassen

Contractor via Ordina. - Service Level Management - Contract Management - Change Management: planning, budgeting and coordinating changes. - Establish and monitor budgets. - Participation in various operational meetings (E.g. user and functional management consultation, Change Advisory Board (CAB)).

Contractor via Ordina. - Setting up and document software release process - Help organization in the understanding and acceptance of the process - Make agreements with suppliers - Managing external suppliers - Make agreements with functional management. - Monitor realisation of releases. - Keep documentation up-to-date and available

Contractor via Ordina. - Setting up and document the change process - Help organization in the understanding and acceptance of the process - Coordinate and manage changes - Preside the Change Advisory Board - Consult external suppliers for offers - Delivering project plans - Keep documentation up-to-date and available

Contractor via Ordina. Establishing and maintaining service. Service (Level) Management, Relation Management, Contract Management.

Contractor via Ordina. Project GIDS - Support Services: - Make Service Level Agreements with external suppliers after transition/ - Consultancy about staging service management. - Consultancy about realizing process organization aimed at service improvement (innovation).

Productdevelopment: LEGOgame and TOPS 2.0 (The Ordina Process Simulator)

Contractor via Ordina.

Contractor via Ordina. End-to-end change management

Contractor via Ordina. Captured service of ING HR into Service Level Agreements.

Contractor via Ordina. CMMi implementation.

Contractor via Ordina. Design, description and organization of incident, configuration and continuity management within the Application Services department.

Contractor via Ordina. Proposal for organizational structure of the Application Services department.

Writing bids for several potential clients.

Contractor via Ordina. - Implementation of Capability Maturity Model Integration (CMMI) for User Access Control Program. - Realization of new functionality within the application IBM Tivoli Identity Manager (ITIM).

Contractor via Ordina. Matched authorization management process and tooling (IBM Tivoli Identity Manager) and realization of customes desires.

Contractor via Ordina. Supporting project managers with implementation of authorization process and corresponding Role Based Access method.

Contractor via Ordina. Design and provision of training for an authorization process based on role based access to control secure end-user access to various applications.

Process Manager

Contractor via Ordina. Implementation of Service Level Management. Negotiating and closing Service Level Agreements (SLA's).

Contractor via Ordina. Negotiating and closing Service Level and Production Agreements (SLA's and PA's).