Artem Khimich

Role Description: Run strategic projects; Labeling project lead from RA dept. Responsibilities: Analyze cases, identify strengths and weaknesses, develop action, implement decisions in close collaboration with team members; Develop project plans identifying key dates, approaches, resource requirements and performance metrics; Define project scope, objectives, staffing, resources and deliverables; Tracked key milestones and adjusted project plans accordingly; SOPs development

Role Description: Product support, Registration of new products, Service, Quality & IT support Responsibilities: Complete all new and ongoing product registration processes to ensure compliance with legislation; Provide post sales education, market support, trouble shooting and complaint resolution to promote early identification of customer issues, ensure correct use of equipment, drive consumable sales and ensure customer satisfaction;

Responsibilities: Installation, corrective and preventive maintenance, upgrades in modality (X-ray, CT, and NM) to the best of knowledge and experience; Develop every opportunity to increase support revenue and optimize service costs Keep in touch with customers, develop and maintain positive customer relationships

Responsibilities: Analysis & improve of production processes; Monitoring field problems; Preparation of technical documentation; Receive, store, forward to responsible managers and partners, supervise and resolve retailer requests concerning: solving product quality issues; deal with customer claims; Quality Patrol (Maintaining relations with SVCs and audit them); Trainings; Achievements: Developed procedure for VOC management

Responsibilities: Work with customer complaints (VOC management), claims to the suppliers of materials and components; Analysis of production processes; Work with service centers, inspection and approval of repairs, monitoring field problems; Preparation of technical documentation (specifications, manuals and reports); Line Audit; Trainings;