Austin Marcus

-Growth steering of IoT sales through KPI analysis, reporting & insights and utilizing sales tools and closely collaborating with key stakeholders -Gained CRM administrator experience facilitating automation, customization and reporting in Salesforce.com and Klipfolio -Pipeline management and increased usability and productivity of CRM to gain trends insight of IoT customer demographics

-Steering and development of Salesforce.com processes improvements for sales team, working closely with CRM administrator -Initiated and co-lead analysis of sales processes to achieve 20% MoM revenue growth -Amplified sales team focus and results by pipeline management to achieve 10% MoM performance growth -Advised CSO and sales team with data-driven business strategy review and influencing sales performance -Assisting in hiring and on-boarding of new team members

-Analyzing both market trends and partner performance based on a wide range of attributes -Advised the operations teams with contract negotiation and approval process -Performing analysis of data drawn from a considerable number of moves per month -Lead project to automate of invoicing process working with senior management – improving processing time and usability

-Efficiently managed Icelandair & Air India airline daily operations at Toronto Pearson International Airport -Effectively improved end-to-end integration and operations based on SLA (Icelandair) -Achieved station KPIs while identifying improving on operational challenges & opportunities and conducted negotiations & strategic meetings with new partners -Planning allocation of manpower; provided on-going training and successfully managing a team

- Consultative approach in optimizing retail sales and performing customer business needs analysis to achieve services profitability - Successfully achieved targets ($400k+) while managing and consulting partners growth against established KPI’s - Efficiently provided training and account support in the territory to increase brand awareness and upselling opportunities

-Successfully managing and growing Corporate and Ethnic portfolio of accounts across Canada – $200k+ -Utilize airline revenue and booking management tools to perform POS analysis, competitive analysis and performance-based analysis of accounts -Organizing visits of business partners and joint projects with Star Alliance lead carriers -Facilitate consultative based training and conferences for corporate-consolidators e.g. AMEX, Government of Canada