Avet Zaimtsyan

1) Provide ongoing operational support including operating systems releases,upgrades,service pack installations, bug fixes, security updates, and any system change activities,Performance monitoring, troubleshooting, and tuning for all end-user systems, Build new systems (laptop and desktop),Supporting mobile devices: configuration support, synchronization support.Serve as Tier 2 support to the help desk to resolve desktop system issues as reported by the end-users. More than 250 people in location Armenia

As a Technical Support Specialist at Team Viewer, I created and optimised Selenium IDE scripts for Monitis customer websites, and set up alert notifications through PagerDuty, Slack, SMS, and email. Implementing a variety of monitoring monitors including HTTPS, HTTP, DNS, DHCP, POP, and IMAP using the Monitis dashboard.Responding to customer inquiries and resolving technical issues through phone support and ticketing systems such as Freshdesk, ZenDesk, and Jira.

Experienced in the installation and support of server hardware and software. (cisco/windows/Linux) Proficient in setting up and maintaining network equipment. Knowledgeable in performing periodic backups of servers and databases. Skilled in remote administration of user computers, printers, routers etc...