Abdallah Abdelrahman

Angestellt, Technical support, National Company for Education and Learning
Essen, Deutschland

Fähigkeiten und Kenntnisse

Microsoft Office | Microsoft Word | Zoom
Outlook | troubleshoot | Google Drive |
Microsoft Excel | Microsoft PowerPoint
respond to customers' inquiries | CCNA
A+ | use presentation software |
use online tools to collaborate |interact through
digital technologies | use IT tools |
work with virtual learning environments |
use Microsoft office |
computer equipment | maintenance operations
corporate social responsibility
learning management systems | project management
search engines | personal development
creating artistic, visual or instructive material
communication, collaboration and creativity
working with others | liaising and networking
presenting information | solving problems |
teaching and training
promote gender equality in business contexts
assist customers | respond to enquiries
observe confidentiality | perform customer manage
guarantee customer satisfaction
work with respect for own safety
ensure compliance with legal requirements
follow company standards
seek innovation in current practices
keep up with trends
file documents | maintain customer records
keep task records
Information Technology Project Management
facilitate access to information
archive documentation related to work
ensure proper document management
fill out forms
organise business documents
perform multiple tasks at the same time
fix meetings
establish daily priorities
process customer orders
ensure equipment availability
disseminate messages to people
manage staff | coordinate operational activities
handle mail | supervise work
apply change management
stimulate creativity in the team
follow work schedule
develop strategy to solve problems
motivate employees
plan medium to long term objectives
apply organizational techniques |
perform office routine activities
think creatively | work in teams
implement instructions
use online communication tools
manage and prioritise multiple tasks
use a computer | plan self-organization
follow given instructions
work analytically
work as a team
English Language (B1)
Consulting
MS Office
Project Management
Team work
Communication skills
Computer
Technology
Hardware
Computer Science
English Language
Information technology
Maintenance
IT Support
Software
IT Application Management
Help desk
Ticketsystem
Windows
Support

Werdegang

Berufserfahrung von Abdallah Abdelrahman

  • Bis heute 9 Jahre und 8 Monate, seit Sep. 2016

    Technical support

    National Company for Education and Learning

  • Bis heute 9 Jahre und 8 Monate, seit Sep. 2016

    Technical support

    National Company of Education and learning

  • Bis heute 9 Jahre und 8 Monate, seit Sep. 2016

    Technical support

    National Company of Education and learning

  • 5 Jahre und 1 Monat, Sep. 2010 - Sep. 2015

    Computer Specialist

    Mohamed Naguib Secondary School

  • 5 Jahre und 1 Monat, Sep. 2010 - Sep. 2015

    Computer Specialist

    Mohamed Naguib Secondary School

  • 5 Jahre und 6 Monate, März 2010 - Aug. 2015

    Computer Specialist

    Mohamed Naguib Secondary School.

    Design and installation of internet booths (MDF, patch panel, cisco switch) with cable extensions and internet connection to them and testing the quality of connection to equip computer labs in school complexes, Providing support to the staff of the complex and the educational stages in the mechanism of using e-mail and the human resources system, Preparing the meeting rooms in the complex to receive invitees and ensuring the availability of all necessary electronic equipment (a device Display/audios...).

  • 2 Jahre und 3 Monate, Okt. 2010 - Dez. 2012

    Computer Specialist

    Mohamed Naguib School

    testing the quality of connection to equip computer labs in school complexes, Preparing the meeting rooms in the complex to receive invitees and ensuring the availability of all necessary electronic equipment (a device Display/audios...).

Ausbildung von Abdallah Abdelrahman

  • Bis heute 17 Jahre und 10 Monate, seit Juli 2008

    Bachelor's degree in education and information technology

    Al-Azhar University in Cairo

    Information Technology

  • Bis heute 17 Jahre und 10 Monate, seit Juli 2008

    Bachelor's degree in education and information technology

    Al-Azhar University in Cairo

    Information Technology

Sprachen

  • Arabisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    B1-B2 (Gute Kenntnisse)

  • Deutsch

    A1-A2 (Grundkenntnisse)

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