Abdallah Abdelrahman

Angestellt, IT Support Engineer | IT Support Specialist, National Company for Education and Learning
Duisburg, Deutschland

Fähigkeiten und Kenntnisse

IT Support
Technical Support
IT Helpdesk
Help Desk
IT Service Desk
Service Desk Support
Desktop Support
Help Desk / Desktop Support (Tier 2)
Help Desk / Desktop Support (Tier 1)
Help Desk / Desktop Support
End User Support
Onsite Support
Remote Support
Microsoft Windows
Windows 10
Windows 11
Microsoft 365
Microsoft Office
Microsoft Outlook
Active Directory
Group Policy
Computer Hardware
Computer Hardware Technician
PC Maintenance
Laptop Support
Hardware Troubleshooting
Software Installation & Upgrade
Operating System Installation
Printer Support
Scanner Support
Device Configuration
Network Troubleshooting
Network Cabling
Patch Panel
Switch Configuration
Ethernet
IT Operations
IT-Incident Management
problem solving skills
IT Troubleshooting
IT Ticketing
Ticket Management
User Account Management
Password Reset
Technical Documentation
Teamwork
Customer service
Communication
Time Management
Training End Users
Communication skills
Customer Service
Analytical thinking
attention to details
Adaptability
Customer orientation
Active listening

Werdegang

Berufserfahrung von Abdallah Abdelrahman

  • Bis heute 10 Jahre und 1 Monat, seit Sep. 2016

    IT Support Engineer | IT Support Specialist

    National Company for Education and Learning

    IT Support Engineer | IT Support Specialist | Help Desk | Service Desk | Desktop Support

  • 5 Jahre und 6 Monate, März 2010 - Aug. 2015

    Computer Specialist

    Mohamed Naguib Secondary School.

    Design and installation of internet booths (MDF, patch panel, cisco switch) with cable extensions and internet connection to them and testing the quality of connection to equip computer labs in school complexes, Providing support to the staff of the complex and the educational stages in the mechanism of using e-mail and the human resources system, Preparing the meeting rooms in the complex to receive invitees and ensuring the availability of all necessary electronic equipment (a device Display/audios...).

Ausbildung von Abdallah Abdelrahman

  • 4 Jahre und 11 Monate, Juli 2003 - Mai 2008

    Bachelor's degree in education and information technology

    Al-Azhar University in Cairo

    Information Technology

Sprachen

  • Arabisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    B1-B2 (Gute Kenntnisse)

  • Deutsch

    A1-A2 (Grundkenntnisse)

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