Beat Bauert

- assist people manager in regard to administrational tasks - maintain and control end user support contract with an external provider; monitor SLA and contract obligations - create documentions, instructions and reports

- apprentice trainer for commercial and IT students - assign and assess "Arbeits- und Lernsituation" (ALS) for commercial students - define and lead "Individuelle Praxisarbeit" (IPA) for IT students - deskside country focal point Switzerland: maintain and control end user support contract with an external provider; monitor SLA and contract obligations - create reports and instructions - assist people manager in regard to administrational tasks

- deputy people manager - recruit and train new employees - administrative tasks for several onsite support accounts (banking sector, chemical industry) - team leader VIP Support IBM Switzerland - deskside country focal point for IBM Global Account Switzerland

- deputy people manager - lead onsite support teams (chemical industry, economic sector) related to technical and organizational tasks - VIP supporter for IBM Switzerland's management board

- deputy people manager - 1st and 2nd level onsite supporter - lead of the onsite support of a big insurance company - support IBM service management in relation of incoming RFS: cost and resource estimation, scheduling, risk assessment

- deputy of the location manager - 1st and 2nd level onsite supporter - organize and carry out computer and printer moves - monitor and track ticketing tool - create manuals and instructions

- 1st and 2nd level onsite supporter - teacher for DOS, Harvard Graphics, Lotus 1-2-3, PCText 4, DBase IV

- internship for the period of 2 years (tariffing of insurance proposals, issuing of insurance policies, information technology, HR, publicity) - work in project teams and education in project management - functional lead of an office of data typists