Béatrice Muschalle

• Strategic IFM Account Management & development incl. contract negotiations (1.5mSqm Factories/ Offices, Europe)• Budget responsibility (P&L, sales, growth)• Operational excellence, performance definition, standard evaluation, recommendations• Improve governance• People recruitment & development• Transition, mobilization• KPIs & SLAs review• FM Portal migration & implementation• Intro of new technologies & proactive market screening for innovative solutions (incl. ESG)• Best practice sharing Client:Abbott

• Market research • Product research • Translations (GE/FR/EN) • Website content creation

Time off from work, Relocation to Thailand Thai Language course (@Alliance Française, Bangkok), Travel across Asia

• Strategic Account Mgt • Transition, mobilisation, operations (50 sites, 20 EU countries) • Bid, acquisition, transition, mobilisation: 21 new sites in GE • Recruitment, development, implementation of employee’s loyalty program • Full budget responsibility, procura for Germany • Creation, implementation of SOW, SLAs, KPis, PPM, IOT (Smart Building), Go Green" initiatives • Construction support for "Huawei Campus" 7Ksqm R&D factory on 41Ksqm, FM structure setup incl. clean room environment Client: HUAWEI

• IFM Supplier change, transition, mobilisation, operations 96 locations, 340Ksqm (18 countries) • Full budget responsibility • People recruitment, development • Supplier consolidation • SLAs, KPIs, EHS program, waste mgt concept & helpdesk“Service Insight” implementation • Saving initiatives • Office restructuring (open plan) • Moves Client: Nokia EU/ WSE • 1st generation outsourcing (Greenwich Factory) • Transition, mobilisation, Operations 10Ksqm factory and 19Ksqm Office Client: Alcatel Lucent SMN

• IFM operations management for 120 Locations/ 500K sqm/ 26 countries • Full budget responsibility • People recruitment, development • SLAs and KPIs implementation • Supplier consolidation • Move management • Office restructuring • Saving initiatives • PPM Client: Nokia Siemens Networks WSE

Transition Lead/ OPS Lead for Royal Bank of Scotland 84 locations/ 148K sqm/ 21 countries • 1st generation outsourcing • Project lead with full budget and HR resources responsibilities • Location assessments • People assessments • SOW, KPIs and SLAs implementation • Service optimization

99 Locations/ 24K sqm/ 12 countries • Coaching and mentoring IFM Head APAC • Implementation of supplier platform across the region_ Client: Nokia Siemens Networks APAC

Transition Lead IFM Client: Nestlé Switzerland Transition 2nd wave expansion in Switzerland 7 Locations/ 17K sqm Client: Nokia Siemens Networks Transition and mobilization of 174 locations/ 622K sqm/ 27 countries

Client: AVAYA 64 locations/ 241K sqm./ 10 countries Responsible for the operational management and supervision of all Facilities Management support services and the associated staff and contractor personnel

• Office relocation and set-up including renovation supervision, furniture supply and network • General Administration • Marketing/ website design • Translations (FR/GE/EN) • Event planning

• Complete office set-up for startup company including renovation supervision, furniture supply and network installation • Reception services • Supplier management • General administration • Translations (FR/GE/EN) • Presentations preparation • Events planning • Fleet management • Travel & Visa arrangements

• Reception services • Supplier management • General administration • Translations (FR/GE/EN) • Presentations preparation • Travel & Visa arrangements

• General administration • Technical and office translations (FR/GE/EN) • Presentations preparation • Travel & Visa arrangements • Fair hostess

• Weight and balance agent • Ramp agent • Push-back assistance

• Check-in • Ticketing • Lost & Found

• Check-in • Ticketing • Lost & Found

Tourism and Languages

Languages