Benjamin Dilger

- Growth Board Member - Leadership and Team Development: Directed and expanded the Customer Success and Happiness team to drive exceptional performance and growth. - Comprehensive Customer Oversight: Managed the success and growth of all customer segments, from SMBs to Enterprises. - Customer-Centric Culture: Fostered a mindset of customer-centricity across the organization. - Proactive Approach: Employed a proactive strategy to boost customer satisfaction significantly.

- Leading and Growing team of >20 people - Design and Implementation of overall Project Workflow (Used across company) - Setup and Implementation of Client Roll-out Framework incl. Performance tracking - Developing training sessions for the team to ensure growth and development to become stickier with the customer and become better at identifying further growth - Supporting the team by aligning the company deliverables to the client’s strategic initiatives - Creation of training concept for CSM team members

- Definition and Execution of Vision & Strategy for Customer Success Department - Transformation from Delivery to Customer Success - Optimisation of Customer Experience incl. KPIs - Definition of Hiring Profile and active Execution for new Customer Success Manager - Development of Partner Ecosystem (Outsourcing) - Delivery of Projects to Multinational Companies

- Building-Up a multinational Delivery team from zero to >20 people - Execution and Delivery of projects with international OEMs and Tier-1 - Supporting Pre-Sales with Technical Experience - Established Customer Growth Plan - Focus on Customer Experience - Development of partner ecosystem (Focus on India and Eastern Europe) - Delivery of won projects

Internship in Atlanta