Benjamin Dunkel

* Managing a European team of Solution Consultants based in London, Paris, Munich * Defining & executing the overall EMEA Solution Consulting strategy aligned to business goals * Creating and optimising tools and processes for improved scalability * Focusing on value proposition and story telling * Manage activities and workload of the Solution Consulting team to help achieve sales targets * Defining the Retail Strategy for the EMEA Sales org * Active member of the EMEA Sales Leadership Team

Advising large retailers throughout EMEA on how to leverage the power of Consumer Generated Content to improve user experience and conversion.

Team Lead Responsibilities in addition to the Solution Consultant role: * Help define team goals * Suggest improvements and additions to field enablement materials to support the team * Serve as sounding board for manager on how to implement management aims and objectives * Serve as backup point of contact for escalations when manager is unavailable * Continuously work to improve relations between SC team and other teams across the business * Work closely with regional team leads to ensure alignment

* Primary opportunity partner for Sales Directors * Capture and document key client requirements * Present standard/custom demos of Bazaarvoice products and solutions to prospective clients * Support Sales Director in preparing the business case for a prospect and validate the business proposal * Validate technical feasibility of new client projects * Represent the company at client and prospect events

Successfully delivered 75+ implementations for clients in France, Germany and the UK, including complex multiple team and locale projects for high-profile clients such as Carrefour, L'Oréal, BAUR group, Amercian Express and O2.

Project Management: * Management of high-profile client accounts Team Management: * Associate Manager of a team of 25 project managers and translators * Manager of this team for six months during the maternity leave of the production manager

* Management of major client accounts (Renault, Alstom, etc.) * Project Budgeting, Management & Coordination * Involvement in DTP and Software Engineering tasks

* Management of high-profile client accounts (DELL, Compuware, etc.) using SDL TMS where applicable * Project Budgeting, Management &Coordination * Representation of company at client meetings, including Quarterly Business Reviews * Monitoring of Divisional Finance Processes, reporting directly to the Divisional Director * Management responsibilities * Process Optimization & ISO Auditing * Involvement in DTP and Software Engineering tasks