Benti Metolli

Provide end‑user support across Microsoft environments, ensuring minimal business disruption. Manage Active Directory users and devices, including access rights and provisioning. Support Microsoft 365 services and troubleshoot Windows issues. Provision and replace devices, handle incidents via ITIL‑aligned processes, collaborate with other IT teams, maintain compliance standards, document solutions, and support international users in a regulated enterprise environment.

Offer technical support to company staff and troubleshoot computer hardware, software problems, printers etc. Review diagnostics and assess the functionality and efficiency of Network, Computers, Printers etc. Assists in planning and coordinating of: New systems design (LAN, RACK, Servers, PC-s, etc.) Acquisition (Taking offers and details from multiple vendors for best decision) Installation (Leading, controlling and assisting in the installation of Network data cable, IT Devices, Rack, Servers, etc.)

Build and maintain strong customer relationships while delivering IT support in line with defined SLAs. Provide continuous technical support and customer training on software and electronic devices. Install and configure servers, workstations, PCs, network storage, and office equipment. Deploy operating systems and applications including Windows, Windows Server, Microsoft Office, Adobe products, AutoCAD, 3D Max, and security software, while staying up to date with new technologies.

Installation and configuration of electronic devices such as Servers, POS, AIO, Thermic Printers, Routers, Pocket PC and more. Installation and maintenance of Data Copper Cable, Rack Cabinet, etc. Installation and configuration of software such as Windows, Microsoft Office, SQL Server etc. Customer training on electronic equipment management and control so that any problem could be solved as soon as possible. Frequently maintenance of electronic equipment such as Servers, PC, Printers, etc.