
Bishoy Yousef
Skills
Timeline
Professional experience for Bishoy Yousef
- 3 years and 5 months, Mar 2017 - Jul 2020
Senior Personal Banking Advisor
Mashreq Bank
• Helped to improve customer experience and loyalty by providing the best customer service • Converted sales opportunities to meet financial targets • Explained procedures and provided information regarding retail banking products
- 1 year, Mar 2016 - Feb 2017
International Account Advisor
Vodafone Group
• Provided technical support to customers regarding issues related to internet and mobile phones • Explained and resolved billing issues • Offered the customers to upgrade their products to meet sales targets
- 10 months, Jun 2015 - Mar 2016
Call Center Agent
Orange S.A
• Updated customer details on the CRM after every call • Informed customers about company offers and products • Resolved technical issues related to the internet and the network
Educational background for Bishoy Yousef
- Current 3 years and 10 months, since Oct 2021
Business Administration with Informatics B.A.
South Westphalia University of Applied Sciences
- 4 years and 1 month, Sep 2008 - Sep 2012
Bachelor of Commerce, Accounting Department
Beni-Suef University
Languages
Arabic
First language
English
Fluent
French
Intermediate
German
Intermediate
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