Bishoy Yousef

is about to graduate. 🎓

Bis 2020, Senior Personal Banking Advisor, Mashreq Bank
Student, Business Administration with Informatics B.A., South Westphalia University of Applied Sciences
Soest, Germany

Skills

Innovation Management
ERP (SAP S/4HANA)
Cross-Cultural Communication Skills
Research Skills
Presentation Skills
Java (programming language)
SQL Databases
Web Development
Microsoft Excel
Project Management
Quality Management
Data Management
Siebel CRM Communications
Direct Sales
Personal Banking
Microsoft Office
Customer care
Customer Support
Accounting
Management
Consulting
Business administration
English Language
Technology
IT Project Management
German
Arabic Language
Customer orientation
Analytical skills
PC Skills
Conflict Management
Intercultural competence
attention to detail
International experience

Timeline

Professional experience for Bishoy Yousef

  • 3 years and 5 months, Mar 2017 - Jul 2020

    Senior Personal Banking Advisor

    Mashreq Bank

    • Helped to improve customer experience and loyalty by providing the best customer service • Converted sales opportunities to meet financial targets • Explained procedures and provided information regarding retail banking products

  • 1 year, Mar 2016 - Feb 2017

    International Account Advisor

    Vodafone Group

    • Provided technical support to customers regarding issues related to internet and mobile phones • Explained and resolved billing issues • Offered the customers to upgrade their products to meet sales targets

  • 10 months, Jun 2015 - Mar 2016

    Call Center Agent

    Orange S.A

    • Updated customer details on the CRM after every call • Informed customers about company offers and products • Resolved technical issues related to the internet and the network

Educational background for Bishoy Yousef

  • Current 3 years and 10 months, since Oct 2021

    Business Administration with Informatics B.A.

    South Westphalia University of Applied Sciences

  • 4 years and 1 month, Sep 2008 - Sep 2012

    Bachelor of Commerce, Accounting Department

    Beni-Suef University

Languages

  • Arabic

    First language

  • English

    Fluent

  • French

    Intermediate

  • German

    Intermediate

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