sachidanand singh

• Responsible for digital administration of government scholarship, HR, and grievance portals • Managed end-to-end documentation and verification of scholarship applications • Supported HR administration via government employee management system • Monitored financial documentation including budget allocation, billing, and expense control • Ensured regulatory compliance and accuracy in public-sector administrative procedures • Acted as key liaison between department officials and public stakeholders

• Directed a 6–7 member team with full accountability for unit performance and revenue generation (approx20.000 €) • Drove business growth through structured sales planning and customer retention strategies • Increased operational efficiency by implementing performance tracking and structured follow-ups • Ensured compliance with insurance regulations and internal risk management standards • Strengthened client retention through proactive relationship management

• Managed B2B key accounts generating approx. 10.000 € in recurring revenue • Led a 5-member operational support team, ensuring structured workflow and service efficiency • Improved client retention through proactive relationship management and structured follow-ups • Coordinated cross-functional departments (technical, billing, support) to ensure SLA adherence • Strengthened long-term partnerships with enterprise clients across Fiber and Dedicated Line services