Nikki Blando

>To provide quality and satisfaction service to the users, in all IT Related concerns. >Providing On-Site support and remote support for users. >Mac and Windows ( Laptop ) deployment and installation. >Trouble shooting of all Mac and Windows related hardware and software issues. >Internet connection issues, such as slow or intermittent connection. >Preparation of Hardware for new Employees. As well as collection of Hardware for leaving Employees.

>To provide quality and satisfaction service to the users, in all IT Related concerns. >Windows Deployment for Laptops. >Internet connection issues, such as slow or intermittent connection. >Preparation of Hardware for new Employees. As well as collection of Hardware for leaving Employees. >Updating inventory of Hardware. >Ensure of the smooth On-Boarding of new employees. >User Administration and User Provisioning, processing request for account creation, deletion and modification of account.

>User Administration, processing request for account creation,deletion of account, and all other user related requests. >Trouble shooting email accounts like Outlook, Office 365, Blackberry, Iphone, Ipad and Android. >Account creation using Exchange 2010 and Active Directory. >Mapping drivers and printers. >Mapping shared folders/drives. >Password Reset using Active Directory and other webconsoles. >Basic desktop and software trouble shooting. >Providing permission using Exchange 2010 and Active Directory.

>Trouble shooting email accounts like Outlook, Blackberry and Iphone/Ipad >Account creation using Exchange 2010 and Active Directory >Mapping drives and printers >Password Resets using Active Directory and other webconsoles. >Basic desktop trouble shooting >Providing permission using Exchange 2010 and Active Directory >Creating Distribution List using Exchange 2010 >Basic trouble shooting of Microsoft Word Excel and Powerpoint >Providing support through e-mail and phone

>Trouble shooting no connectivity issues ( No internet connection/service ) >As much as possible provide an initial cause, and also explain to the customer what needs to be done and try to resolve it. >referring the customer to the manufacturer if its issues with the device. >provide excellent customer experience for great satisfaction. >Email configuration Outlook 2003-2010 >Phone Support

>Provide excellent customer service to the clients. >Process policy spread sheets for the clients for reference. >Email support/phone support >Provide information to the clients when making inquiries through email and phone. >Coordinate certain inquiry to our onshore counter part for verification.before providing information.

>Trouble shooting no connectivity issues ( No internet connection/service ) >As much as possible provide an initial cause, and also explain to the customer what needs to be done and try to resolve it. >referring the customer to the manufacturer if its issues with the device. >provide excellent customer experience for great satisfaction. >Email configuration Outlook 2003-2010 >Phone Support

>Provide excellent customer service to the clients. >Process all financial inquiries and requests. >Answer and provide assistance to all financial request and inquiries. >Phone Support. >Up-selling of financial products and services. >Coordinate certain inquiry to our onshore counter part for verification before providing information.

> Business Management > Management > Economic analysis > human resources > Basic accounting 1 > Basic accounting 2 > Marketing > The turnover > Finances