Boris Hessler

Lead Warranty, Goodwill & Service Contracts department. Drive change management as well as development of new business opportunities within volatile market environment. Implement benchmark warranty processes and systems to shift focus from reactive processing to proactive dealer steering, increasing efficiencies at wholesale and retail level. Steer development and implementation of Service Contract business for MB Passenger Cars in China.

Set-up, manage & drive pan-regional cooperation teams of Mercedes-Benz Sales & Marketing within North-East as well as South-East Asia in the fields of Marketing, Communication, Sales Management, Retail Operations, Product Management, Business Development. Goals are to create synergies between the markets and leverage from market's experiences in order to enhance business success in NEA region. Strategic development as well as operational implementation of multinational projects.

Evaluate and implement new business fields (e.g. AMG, Used Car, Fleet, smart, CRM) and support in set-up phase of entire MB sales organization in PR China.

Master Thesis: International Project Management and Social Competence

Lead implementation support of new MB website on retail level for all German dealerships.

Definition and set-up of all business processes within MB China. Support on set-up of new organization structure for MB China.

Improve cross-functional potential between Sales & Service departments by revising and improving the steering and target setting processes as well as clarifying roles and responsibilities.

Communication Management, Marketing