Boris Nikolov

- Manage day-to-day SSC hub operations within the Central Services tower teams (Reporting, Master Data, Financial Closure and Submission), ensuring efficient service delivery and compliance with process designs.   - Establish and maintain a tracking and monitoring framework to guarantee consistent service quality and efficiency.   - Lead root cause analysis of service delivery impediments and implement effective solutions.   - Oversee the implementation of process changes within the regional hub's pr

During my assignment as Continuous Improvement Manager at Adecco Solutions, my key achievements include: - Driving process optimization to enhance efficiency.   - Delivering measurable cost savings.   - Successfully implementing strategic initiatives.   - Developing and delivering training to support continuous improvement.   - Fostering a company-wide culture of continuous improvement.

• Definition of project objectives, scope and priorities • Project plan development, maintenance and tracking; • Monitoring and management of performance, quality, schedules, resources; • Coordination and support of the project team activities; • Management, controlling and integrated project monitoring; • Decision-making processes, risk mitigation and handling escalation of road blockers within the course of the project; • Task and resource planning, scheduling and distribution; • General budget

• Support business transformation projects and manage small scale process improvement initiatives within the SSC • Maximize transactional process capability through supporting detailed end-to-end process analysis both on “as is” and “to be” processes • Support the OE trainings delivery in the SSC • Supports the end-to-end standardization of processes across the company • Support the creation of operational excellence mindset within the SSC • Ensures that all the relevant tools deliver maximum value to the b

• Responsible for leading and project managing the process improvement & innovation initiatives within the department and the organization • Ensure that the transactional processes are streamlined, effective and efficient, enabling high quality and cost efficiency • Supports the Operational Excellence trainings delivery • Identifies and drives process effectiveness, efficiency, standardization & customer focus • Supports the end-to-end standardization of processes • Ensures that all process changes are well

• Supports the continuous improvement environment within the STP team focused on STP process efficiencies and customer service and end-to-end process standardization • Oversees strategies focused on the enhancement of business capacity through technology and innovation • Provides feedback and support to the STP Management team in driving end-to-end standard STP processes across the organization • Build solid relationships with key stakeholders in the organization to drive understanding and support for the c

-Manage a team of Customer Service specialists to achieve high customer satisfaction and supervise execution of key processes by team members according to company standards; - Hold team and self-accountable for company’s KPIs through ensuring proper streamlining and completion of business activities in a timely and quality manner; - Support team members in execution of day-to-day and ad-hoc activities; Identify and work on solution for process gaps and drive improvement; Lead individual training and develop

• Communication and supply chain management; • Managing interactions with B2B customers- enquiries and negotiation; • Main point of contact for some of the biggest Automotive manufactures in Europe (German, French and Swedish automotive); • Receiving, processing and supervising of customer orders ERP system • Ordering of the requested products based on given lead times and customer requested delivery date; • Identify and apply alternative shipment plans in case of delays; • Maintenance of customer contacts

* Team management * People management * Time management * Floor support * Organizing meetings, briefings, coaching sessions * Participation in business operations process * Assisting to BA team, in order to assure and provide maximum coverage in order to achieve customer experience * Supporting front line / back office team for providing customer satisfaction * Execute administrative tasks, given by Ops management * Monitoring * Evaluating calls * Process training * Internal Administration Procedures *An

* Time management * Floor support * Organising meeting, briefings, coaching sessions * Participations in business operations process * Assisting to BA team, in order to assure and provide maximum coverage in order to achieve customer experience * Execute administrative tasks, given by OPs management

Fundamentals of law, State and public administration, Society, economy and business, Introduction to administrative theories and systems, Consumer behavior and standard of living; practical courses such as - Microeconomics, Macroeconomics, Conceptual and practical foundations of entrepreneurship, F