Bruna dos Santos Vieira

Conducted customer service to patients and families throughout pre and post op whilst their stay in the hospital  performed online administrative patients discharges  trained new reception administrative staff  managed billing and collections with financial and accounting teams  responded to decision-making of day to day tasks regarding an elective surgery private hospital flour  became skilled in handling emergency situations

Co-evaluated and registered employees training activities in the hospital system  actively participated in Management Collegiate  Co-developed comprehensive resolutions for acceptance and analysis of staff´s external training, which improved policy-making skills  facilitated communication between the hospital needs and software developers  delivered classified files to other hospital members of Grupo Hospitalar Conceição  Helped coordinate recruitment events (12 large gatherings per year)

Acted as primary interface with outpatients and visitors  interacted effectively with medical and nurse team  planned budgets  issued supplies authorizations and controlled deliveries performed administrative support for the purchasing and warehouse sector

Administration and Policy Epidemiology Environmental and Occupational Health Biostatistics Health Promotion Techniques Health Society Health Services Management Organizational Quality International Health Ethics Outbreak Control Risk Communication Communicable Diseases Chronic Diseases

Auditing and Consulting Accounting for Managers Organizational Culture Communication and Leadership Management of Knowledge Development of Human Potential Contracts Waste Management Marketing Negotiation Budget Business Plan Management Models Strategic and Quality Management