Carlotta Pages

- IT Support in French, Italian, Spanish, German and English - Dealing with incidents and resolve them. - Dealing with Major Incidents and Resolver groups - Administrative tasks - Translations - New starters coaching and training - Senior Analyst tasks: Call ticket quality review - L2 tasks: Reviewed whole troubleshooting Knowledgebase in French and English

- Dive Instructor in Thailand providing courses of Open Water, Advance Adventure, React Right, Stress and Rescue, Nitrox 40 and Perfect Buoyancy. Achievements: Gained the ability to work under pressure, leadership and the art of teaching.

- IT Support in French, Italian, Spanish, German and English - Dealing with incidents and resolve them. - Dealing with Major Incidents and Resolver groups - Translations - New starters coaching and training - Senior Analyst tasks: Call ticket quality review - L2 tasks: Reviewed whole troubleshooting Knowledgebase in French and English

-Selected by the company in order to be sent to Budapest to provide trainings and floor support for the creation of a new ServiceDesk in Hungary -Review and creation of training documentation -Knowledge gathering, understanding and absorbing for the transition period -Team motivation, organization and supervising Achievements: Two Employee of the month awards

- Reception of patients - Call-center (in English, Spanish, Catalan, German, Italian and French) - Agenda and other administrative matters. Achievements: Gained the ability to work under pressure as well as a self-sufficient and how to manage Doctors calendars.

- Interpretation Spanish-French during training seminars for francophone SEAT technicians Achievements: Gained mental agility in order to translate simultaneously, good ability for learning all technical vocabulary in Spanish and French and how to work under pressure.

- Hostess for big events, concerts and transfers for PR Achievements: I learned to work hard as sometimes I stand up for 14hours and being well-disposed.

- Reception of clients and calls - Administrative matters Achievements: I learned to importance of organisation and being well-disposed.

Baccaluréat Français and Selectividad Española (equivalent Maturité Suisse)