Catarina Sampaio

English speaker assistant at TAP Victoria frequent flyer program. Frontoffice position serving customers in a personalized way, interacting with customers on a daily basis. Management of clients miles accounts, creation of reservations, collection of fees related to tickets, clarification of program rules, provide information and support services, record events notified by the customer and ensure their resolution, anticipate client needs in order to provide a good experience and exceeds their expectations.

I studied the real estate market through canvassing and matching the offer with the buyer’s need, taste and financial capacity. I managed the purchase and sale process, including all the documentation, taxes, licenses and bank finance.

Car purchases and sales from Germany to Portugal. I managed all steps of export/import process including purchase, documentation, transportation, legalization and sales. I ensured the profitability of the company by managing orders, contacting suppliers (DeTe, GE, Arval, Athlon, etc.), creating good working relationships with suppliers, logistics, customs and clients. I was responsible for the development and management of online campaigns, SEO, SEM, SEA, Google Adwords and Analytics.

As a teacher of final year students I had to train reporters with technical skills at the university private television studio. Teach the ability to operate video cameras, recorders, editing equipment, sound and image editing, linear and non-linear editing, post-production, writing for newscasts, story research, live broadcasts, etc., making them able to cover and deliver breaking news with accuracy and urgency. As a documentaries producer, I had to make image capturing, editing and post-production.

Foreign languages, advertising and marketing, public relations, journalism, graphic communication techniques, television techniques including image capturing, image editing, sound editing and post-production.