Cesar da Silva

• Installing and training of billing and fraud detection system for telecom operators worldwide. • Doing system testing and acceptance of delivery remotely and at customer site. • Write technical documentation. • Define "Statement of Work". • Handle Change-requests.

Support our partners, providing necessary technical expertise to help those secure opportunities they are chasing. Install and upgrade Nexus products and adjustments at customers and partners. Conduct technical studies, act Product Specialist. Document the customer's requirements. Receive information about how customers and partners use the Nexus products. Writing training materials and provide training for customers and partners. Create time estimations for different projects.

Drive the technical relationships with global key customers, technical support in sales presentations and product demonstrations. Installation & configuration assistance, where customer warrants need for ‘Proof-of-Concept' Evaluation, field trials and on-site product implementations and technical parts of quotations and tenders. Technical support to customers, field trials and on-site product implementations, project leader and technical parts of quotations and tenders.

Assisted HP in Älvsjö/Stockholm with the global UNIX support for Ericsson’s R&D department.

Onsite technical support and teamleader for IBM with their main customer: • AstraZeneca: On-site technician. Technical responsible for roll-outs (assistant project manager). • Swedish Royal Mail: On-site technician and helpdesk • AmericanExpress – Assisted on a roll-out project.