Chad Greenslade

Direct the technical delivery of professional services consulting engagements, serving clients in a variety of industries and sectors to enable business solutions built on Microsoft technologies. Specific responsibilities include Statement of Work (SOW) drafting, resource allocation, deliverable review, hiring, team management, client relationship management, issue management, and budget management.

Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments

Fulfill strategic, operational, and tactical responsibilities for IT products & services aligning to the infrastructure, operations, support, colleague communications, human resources, legal, risk, and colleague training business outcomes. Develop product roadmaps, visions, and backlogs with supporting prioritization and demand management activities. Provide production and operational level support, data analytics, troubleshooting, and escalation.

Designed, built-out, and led the world-class, cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of concurrent capital and operational projects spanning all business lines within the company.

Managed multiple, concurrent infrastructure projects and strategic programs, from concept to completion, in a multi-location, multi-business unit, shared services matrix environment, with responsibility for building and leading onshore & offshore technical teams, contractors, vendor suppliers, and business stakeholders in a matrix organization to effectively deliver solutions into the production environment.

Designed, built-out, and led the cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of concurrent capital and operational projects spanning all business lines within the company.

Directed the company’s IT department including infrastructure engineering, application development, and data management functional groups. Managed day-to-day production operations and collaborated with business leaders to develop scope, requirements, and execution plans for key strategic projects. Owned the ITSM strategy and provided hands-on management of associates responsible for Incident, Problem, Request, Change, Release, Knowledge, Catalog, and Asset management.

Managed multiple, concurrent IT projects and programs supporting retail credit card back office operations.

Information Systems, Criminal Justice Magna Cum Laude