Mohamed AbouElela

• Leading the Service Delivery & Transformation unit of Vodafone shared service Center, Egypt • Managing Service Delivery & Project Management for the Global IT services as well as Cross Functional Services of Vodafone Group serving 25 countries for below functions: o Service Transition, SLM and Enablement o Problem Management & Change Management. o Access User and Configuration Management o Central Reporting and Analysis o Demand Management & Program Management

• Managing multiple global Service Desk teams across different business lines (DC Services, Enterprise, Consumer, Network Services, Video Conference and B2B cloud services) Supporting more than 24 local markets & 17 Partner Markets • Managed all aspects of the Global Service Desks across the globe for critical & strategic services with an average of total contact hits 900,000 per year.

• Leading and enabling different Cross Functional services support teams providing Best in Class Services based on ITIL Concepts.

Assignment in Vodafone Group Services to Manage the Service Transition for Vodafone 360 Program leading a successful Launch for the service Support.

Managing the global service desk operations delivering best in class service in Data Center, Enterprise & Mobile Applications services support.

• Providing Global support for the company enterprise services across 23 Vodafone operating companies including Intranet & Collaboration, Microsoft SharePoint, Finance and HR Applications • Following the ITIL best practices using global technologies

• Providing Global support to the company IT systems and Production systems Applications • Responsible for installation, system maintenance and troubleshooting on all backend servers

Technical Support Network Engineer Providing Network Technical Support to Customers

MBA

Computer Networks

Electrical and Computer Engineering,