Chirag Kalra

Collaborated with stakeholders to gather and document business requirements, translating them into actionable technical specifications. Analyzed business processes and key performance indicators to identify inefficiencies, optimize workflows, and present data-driven insights. Facilitated communication among teams, supported project delivery, and proposed innovative solutions to meet evolving business needs.

As a dedicated Analyst within the Quality and Risk Management team at KPMG Ireland, my role is centered around delivering and executing projects for onshore teams. This pivotal position involves a multifaceted set of responsibilities that contribute significantly to the client acceptance and continuance engagements of KPMG Ireland.

-Engaged with global clients via email, providing timely and effective assistance. - Built strong client relationships, demonstrating problem-solving skills and a customer-focused approach. - Collaborated with cross-functional teams to resolve complex issues promptly. - Proficiently used CRM software to document interactions and contribute to process improvements. - Adapted communication style for international clients and met performance targets in a fast-paced environment.