Dipl.-Ing. Christoph Gordon

Angestellt, Referent Customer Contract Management, NWSD Netzwerk Services Deutschland GmbH
Düsseldorf, Germany

Fähigkeiten und Kenntnisse

After Sales
Contracting
Quote to Order
Spezifikationserstellung
BPMN
Service Delivery Management
Pricing
Contractmanagement
Mobilfunk
Operations management
ITIL
Telekommunikation
Business Process Management
Bid-Management
Verhandlung

Werdegang

Berufserfahrung von Christoph Gordon

  • Current 7 years and 5 months, since Jan 2019

    Referent Customer Contract Management

    NWSD Netzwerk Services Deutschland GmbH

    Offer Management (From Customer Request, to Specification, to Offer, to Order, to Cash) for Managed Services and Consultancy Contract Management, Contract Change Negotiation

  • Current 8 years and 10 months, since Aug 2017

    Referent Customer Contract Management

    NAS Netcare Administration Services GmbH

    Offer Management (From Customer Request, to Specification, to Offer, to Order, to Cash) for Managed Services and Consultancy Contract Management, Contract Change Negotiation

  • 3 years and 7 months, Jan 2014 - Jul 2017

    Contract Administrator

    ZTE Services Deutschland GmbH

    Offer Management (From Customer Request, to Specification, to Offer, to Order, to Cash) for Managed Services and Consultancy Contract Management, Contract Change Negotiation

  • 5 years and 11 months, Feb 2008 - Dec 2013

    Contract Administrator

    Alcatel-Lucent Network Services GmbH

    Specification of: Scope of Work, Service Level, KPI, Terms and Conditions; Price Calculation; Offer presentation/negotiation; Parallel Job Jul 2010 – Jan 2012: Managing IT Subcontractor: Negotiation Up-/Dow-Scope, SLA Monitoring, Escalation Management, Budget, Financial Accountability, Cost-Benifit Analysis

  • 6 years and 1 month, Jan 2002 - Jan 2008

    Team Leader

    E-Plus Mobilfunk GmbH, Düsseldorf

    For a team of 7 application experts (WEB/WAP Application, MAIL, Loadbalancer, Proxies, LDAP, MMSC, DIAMETER), responsible for the end customer service quality

  • 7 years and 4 months, Sep 1994 - Dec 2001

    System Administrator

    E-Plus Mobilfunk GmbH, Düsseldorf

    Responsible for operating various TK and IT Systems: Cross Connect, Data Communication Network, Routers, Firewalls, CallCenter ACD, STP, Unified Messaging, WAP-Gateway, Loadbalancer, Webserver, Application Server, Single Sign On, Mail Server, LDAP-Server, MMSC. Skills: GSM 2G,3G,4G, X25, Frame Relay, Routing Protocolls; TCP/IP, WAP, HTTP, Diameter, SMTP, VoIP, HTML, UNIX, SQL, Perl

Ausbildung von Christoph Gordon

  • 3 years and 9 months, Sep 1988 - May 1992

    Nachrichtentechnik

    Fachhochschule Niederrhein

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    B1-B2 (Gute Kenntnisse)

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