Christopher LUDWIG

Planning and development of ITIL orientated customer support for the digital insurance channel; project management for the administration of customer accounts, including access management for B2B accounts. • Constant persuasion to bring a service initially considered by Top Management as marginal to a key factor for the digital transformation. • Increasing the level of maturity and efficiency • Elaboration of an assessment on security and GPDR compliance of client IAM

Building up a centralized software portfolio for a volume of 12.5 million euros/year from distributed contract management. Implementation of operational software asset management. Handling of typical tasks related to this function • Salesforce contract renewal: cost reduction of €850k/year for a contract volume of €2.5m/year. • Microsoft contract renewal: savings of more than 200 k€/year for a contract volume of 500 k€/year.

Participating setting up an IT operational department; implementing of ITIL processes; IT buyer; workplace management for 2,000 users • Management and administration of a central IT request platform (PMG.net) for the registration and automation of IT requests (Incident Management, Access Management, End User Computing)

Management and coordination of the extranet for business customers.