Clarence Simms

Responsible for setting and implementing Global Sourcing (Offshore / Near shore) strategy across Transcom. This involves establishing strategic relationships with Global Sourcing third parties and building in-house Global Sourcing Centre’s in key global locations to deliver BPO; ITO; Call Centre; and Software Development and support services to Getronics clients.

Currently fully responsible for Unisys Global Services Hungary (UGSH) including full P&L responsibility and expanding the strategic impact of the Center for Unisys clients in EMEA and around the world. As the lead executive for Unisys Global Services in the region duties and responsibilities include the following.

Responsible for setting and implementing Global Sourcing (Offshore / Near shore) strategy across Getronics. This involves establishing strategic relationships with Global Sourcing third parties and building in-house Global Sourcing Centre’s in key global locations to deliver BPO; ITO; Call Centre; and Software Development and support services to Getronics clients. EMEA Programme Director / IT Operations Director tasked with business development, start-up and growth of Customer Service Operations.

Responsible for business development, growth of Operations/Data/Call center in the EMEA region. Formulates strategic vision, business plan, objectives, and first-round budgets, creates fully functional corporate infrastructure to support rapid growth and expansion, all policies and procedures including operational and marketing strategies, in-house multilingual data and call center, customer service system and performance benchmarks.

Performed primary responsibilities as Director of Global IT and Business Services. Responsible for identifying and aligning the delivery strategy with key business drivers and organizational capabilities for retail and corporate locations globally. Provided configuration and installation management support to IT staff that extended to 3rd parties during all phases of development and deployment.